Why wouldn't someone be able to receive a reply notification to their comment?
If you're getting the notice that a certain individual is unable to receive a notification that you replied to their comment, here are the possible reasons that's the case:
- They don't have an email address AND have text notifications for comments turned off
- They don't have a valid email address OR mobile phone number on file
- They have comment notifications turned off for the particular note or group in question
- They don't have an email address on file and premium text messaging is turned off for your network
If you've checked all of these and are still unable to determine why a person isn't able to be notified, shoot us an email at firstname.lastname@example.org.