How do members reply to my email and text notes?

An awesome feature of Flocknote is the ability for members to have the option to reply to notes they receive from their groups. This allows for two-way communication which is an essential component of good communication. Below are the avenues in which a member can reply to notes.

Email Notes

Members have 2 ways of replying to an email note. First, at the bottom of every email (unless the admin unchecked the box to 'Allow public comments' when drafting the note) is an 'Add a comment' button - if the recipient clicks that button, it will open up the note in a new page with a space on the right hand side where they can type their response and click 'Post.' They also have the option of checking the box to mark the comment as 'private.' A private comment is only able to be viewed by admins and the author of the comment. 

Second, a member can directly reply to the email. If someone replies directly to your email, the reply is automatically saved as a private comment so it is visible only by admins and the author of the comment.

Text Notes

Members can directly reply to text messages. If someone replies directly to your text, the reply is automatically saved as a private comment so it is visible only by admins and the author of the comment.

Want to receive email notifications when someone leaves a comment?  Check out our help article here for how to set email notifications up.

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